Frequently Asked Questions
Everything you need to know about our fresh-baked cookie deliveries and custom gifts.
How do you ensure the freshness of the cookies during shipping?
Every cookie is baked to order and individually heat-sealed in food-grade packaging immediately after cooling. We use reinforced, insulated shipping boxes to maintain flavor and texture, ensuring your treats arrive tasting oven-fresh.
Can I customize the designs or add a personal message?
Absolutely! We specialize in custom hand-iced designs. You can select specific themes on the product page and include a personalized gift message at checkout, which we will print on a premium card and include with your order.
Do you offer options for people with dietary restrictions?
We currently offer a selection of gluten-free and nut-free cookie varieties. However, please note that all our treats are prepared in a facility that handles wheat, milk, eggs, soy, and tree nuts.
What is your shipping policy and delivery timeline?
We offer standard, express, and overnight shipping options. Orders placed before 12:00 PM EST are typically processed the same day. Delivery timelines vary by location, but most domestic orders arrive within 2-4 business days.
What is your return policy for perishable food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or is incorrect, please contact our support team within 24 hours of delivery with a photo, and we will provide a replacement or refund.
Do you provide discounts for corporate or bulk orders?
Yes, we offer tiered pricing and custom branding for corporate gifting, weddings, and large events. Please contact our Corporate Sales team through our 'Bulk Orders' page for a personalized quote.