Returns and Refund Policy

Due to the perishable nature of our fresh-baked cookies, we cannot accept returns; however, we are committed to your satisfaction and will replace or refund any order that arrives damaged or incorrect. Please contact us within 24 hours of delivery to initiate a claim regarding your order.

Return Process

• 1.
  Document the Issue

  Take clear photos of the damaged product and the original packaging to help our quality control team assess the situation.

• 2.
  Contact Customer Support

  Email our support team with your order number and the photos of your cookies within 24 hours of receiving the shipment.

• 3.
  Review Process

  Our team will review your request and the provided documentation within 1-2 business days to determine the eligibility for a replacement.

• 4.
  Resolution Delivery

  Once approved, we will either issue a full refund to your original payment method or ship a fresh replacement order at no additional cost.